Customer Service Adviser Opportunities

Recruiter
Networx Recruitment
Location
Solihull
Salary
Full Time Salary: £19,615 - £ 20,718 per annum
Posted
04 Sep 2017
Expires
18 Sep 2017
Ref
NTXXQ226885
Contract Type
Permanent
Hours
Full Time

Customer Service Adviser Opportunities

Solihull, Birmingham

Full Time Salary: £19,615 - £ 20,718 per annum

Contract Type: Permanent

Full Time Basis: 37 hours a week

Full time Work Pattern

Option 1: Monday - Friday shift rotations between 8am and 8pm.

Option 2: Monday - Friday, fixed late shift 12pm to 8pm.

The Customer Service Centre operates Monday to Friday between 8am and 8pm. Our client require all of staff to be flexible to work shift patterns between these hours. The shift patterns will vary according to the needs of the business, as such they do not offer fixed shift patterns for full time advisers, except those advertised.

Do you like to be part of a fast paced environment? Are you passionate about delivering excellent customer service, confident, positive and a proactive team player? Could you be the person we are looking for to join our team, in our group wide customer service centre, based in Birmingham Business Park?

Our client is seeking experienced Customer Service Advisors to handle a variety of inbound customer enquiries via the telephone, digital and electronically.

You will be the first point of contact, responding to service requests on a range of issues including housing management, ASB, repairs, conducting surveys and proactively contacting customers with low level rent arrears. The aim is to provide a right first time approach to customer service and resolve a wide range of queries at the first point of contact.

The ideal candidate will be a competent communicator with previous experience of working in a busy customer service environment. You will be able to demonstrate effective listening and communication skills at all levels on the telephone. You thrive under the pressure of managing a large volume of challenging calls whilst delivering a high quality of service.

Resilience and proven experience of working with computerised systems and data inputting is essential along with experience of problem solving and dispute resolution.

An NVQ in Customer Service or equivalent would be desirable as would knowledge of Social Housing and experience of working with contact centre technologies however these are by no means essential

In return, they offer:

  • A competitive salary which is annually reviewed
  • Company pension
  • 25 days holidays (plus 8 bank holidays)
  • Employee Assistance Programme
  • Childcare vouchers
  • Free Parking
  • Regular tailored training and personal development plans

The Customer Service Advisors undergo a four week intense training programme that will equip you with an all round knowledge of customer services and the housing sector.

Closing Date: Sunday, 17th September 2017

Interview Date: Tuesday, 26th September 2017

Fixed Start Date: Monday, 30th October 2017 to facilitate 4 weeks structured training.

This post is subject to a Basic DBS check (Disclosure and Barring Service).