PHS Compliance
10 Aug 2017
18 Aug 2017
Are you looking to join a rapidly expanding nationally recognised engineering company? Are you a hard worker with high standards who takes pride from delivering a great service to your customers? If this sounds like you then you could be just the sort of person we are looking for. As a planner you will be a professional who will be responsible for scheduling work for a nominated group of engineers within an allocated area, ensuring that the area is serviced in the most profitable, professional way using their expertise in planning work activity. Job Description: The successful candidate will closely liaise with customer service/retention/operational and sales teams to deliver exceptional service to the customer, and to ensure that your engineers are fully engaged, qualified and briefed at all times. Roles and responsibilities To ensure that all work schedules are planned and completed in accordance with contractual agreed SLAs and team KPI requirements. Organise the workload for allocated engineers to ensure that all works are planned to achieve profitability and client satisfaction at all times. To ensure that your allocated order book is managed in accordance with department KPI’s To assist engineers to ensure workloads are completed on time To ensure all business systems are kept fully updated at all times To complete all paperwork / electronic information accurately Excellent customer liaison and customer relations management To work closely with customer retentions Minimum Requirements to be considered for this role: Experience of working within a planning and customer service oriented environment with the ability to deal with customers in a professional and calm manner. Ability to organise and prioritise own workload to ensure KPIs and targets are achieved. Thrives from being a member of a successful, customer orientated team. Enthusiastic with a ‘can do’ attitude, demonstrating initiative when dealing with difficult situations. Ability to delight customers and identify up-sell opportunities. Excellent communication and people skills Additional details 28 Days Holiday per year (inc. Bank Holidays) Continued training and development Pension scheme This job was originally posted as