Head of Resources
2 days left
- Full Time
Head of Resources
Primrose Hospice, St Godwalds Road, Bromsgrove
37.5 hours per week (to be worked Monday to Friday)
Chief Executive Officer,
Maintenance staff and volunteers, Volunteers Manager, Exec PA (shared), Cooks, Data and Compliance Officer .
Being part of the Executive Team at the Hospice take the lead role in all aspects of the day to day operational running of the Hospice- including facilities, HR, IT systems, Information Governance, Health and Safety. Deputise for the CEO in her absence within limits of authority.
Contact with others
Chief Executive Officer, Head of Income Generation, Trustees, Head of Care, Hospice Clinical Team, Hospice Administrative Teams, Family Support and Complementary Therapy Team, Chaplain, Fundraising and Finance teams, Volunteers team, Data and Compliance Officer, Shop teams, Volunteers, maintenance and facilities staff.
Families and patients, visitors and members of the public, contractors and service providers.
Main areas of responsibility
- Develop a standard set of HR templates and procedures and implement
- Oversee all HR processes undertaken by managers offering advice where needed and ensuring best practice, working with our external HR provider as appropriate
- Lead on investigations, grievances and disciplinaries.
- Oversee the mandatory training schedule and induction programmes
- Manage your own team day to day including undertaking appraisals annually and ensuring records are up to date
- Manage IT systems working with external providers where necessary, ensuring that any services we purchase are best value and fit for purpose
- Manage day to day issues with the IT hardware and software referring to outside providers where necessary. This includes all IT equipment including photocopiers , mobile devices etc
- Ensure IT systems remain suitable for the programmes we need such as SAGE, Donorflex etc recommending updates as needed and developing a business case if investment is required
- Undertake SIRO training for the Hospice (Senior Information Risk Owner)
- Develop and review the Information Asset Register
- Develop and review internet network security policy
- Develop and implement best practice guidelines for IT use
- Working with other managers lead on ensuring compliance and best practice for the new General Data Protection Regulations (GDPR)
- Manage maintenance and housekeeping staff and volunteers
- Audit all record keeping and ensure processes are kept updated
- Supervise the maintenance schedule
- Manage the maintenance budget for major and minor works, including submitting business case for off budget expenditure if needed
- Contribute to planning the maintenance budget along with CEO, Finance Manager and maintenance staff
- Plan and manage a rolling programme of general upkeep to the buildings.
- Lead on H&S for the Hospice
- Review H&S policy annually and rewrite as needed
- Work with external H&S advisor on annual H&S inspection
- Produce and manage action plan ensuring timely completion of actions
- Report to the CEO or Board any Health and Safety Issues and advise on resolutions
- Manage the risk assessment portfolio working with team managers to ensure timely completion and regular updating
- Organise training where needed eg fire safety
- Ensure staff undertake annual DSE assessments implementing a process to ensure this is achieved
- Contribute to the Senior Management Team and attend meetings as required
- Write, audit and update relevant policies and attend the Policy and Information Group (PIG)
- Attend Board Meetings (First Monday of alternate months 5.30pm - 7.30pm - Feb, April etc)
- Lead on Health and Safety Meetings preparing agenda, chairing etc
Decisions / Recommendations
- Confident to make professional judgments whilst considering any legal or financial implications or risks
- Confident to know what to highlight to CEO or Board as a potential risk
- Able to prioritise work
- Confident preparing business cases with justifiable reasoning and costs
- Confident in contributing to budget setting for relevant areas
Dimensions and limits of authority / influence
- The post-holder will work closely with the CEO and Board but will be able to work independently and take appropriate action based on established protocols
- The post holder will follow Hospice policies and procedures
- Absolute confidentiality is an essential part of this role
Allocation / checking of work
- The post holder is responsible for their own work and managing their own workload
- Work is managed rather than supervised
- Observes personal duty of care in relation to equipment and resources used in course of work and is responsible for others
- The role involves computer work and exposure to a VDU
- There may be some moving and handling involved in line with the Hospice's health and safety policy guidelines
- There may be some working at height involved (rarely) in line with the Hospice's health and safety policy guidelines
Working conditions / environment
- The working environment is set in an attractive semi-rural setting.
- There may be contact at times with staff or volunteers who feel aggrieved or upset
- There may be contact at times with individuals and families who are experiencing considerable emotional distress or members of the public who may be angry or frustrated
PERSON SPEC - Qualifications, skills and knowledge required
- Good general education to Degree standard (or equivalent)
Desirable- one or more of:
- HR qualification
- H&S qualification
- IT systems qualification
- Demonstrable Management experience
- Demonstrable experience of managing facilities
- Demonstrable experience of leading on HR processes
- Demonstrable experience of policy writing and reviewing
- Demonstrable experience of producing and reviewing risk assessments
- Demonstrable experience of managing information governance
- Demonstrable experience of managing and helping set a budget
- Demonstrable experience of managing external contractors
- Experience of communication with a wide range of stakeholders at all levels
- Experience of working with and reporting to a Board of Trustees (Directors)
- Experience of working in a multi-disciplinary team
- Experience of advising on and setting up IT systems
Skills for role
- Excellent IT skills - Word, Excel, email, internet, Powerpoint, Publisher etc
- Must be able to manage a varied and demanding workload and prioritise, seeking advice where needed
- Excellent attention to detail and accuracy
- A ‘can do' creative problem solving approach
- Excellent record keeping skills
- Ability to prioritise tasks within limited budgets
- Must be able to stay calm under pressure and deal with simultaneous demands from team members
- Must be able to demonstrate absolute confidentiality
- Excellent listening and communication skills, face to face and on the telephone
- Ability to work flexibly and adapt to rapidly changing situations
- Good organisational skills and methodical approach to work
- Able to work independently and as part of a team
- A desire to show initiative and a ‘can do' flexible attitude
- Must be able to be flexible with work hours as needed. TOIL is given for extra time worked.
A good working knowledge of:
- Facilities and buildings
- HR processes and legal framework
- Data protection laws and the new GDPR
- H&S laws
- IT systems and processes
- Best practice in Information Governance
To deputise for the CEO in her absence within agreed levels of authority
To undertake any other duty within your ability and within reason, as may be required from time to time, at the direction of your line manager.
The Hospice has the advantage of being supported by a number of volunteers. If a volunteer is assigned to assist you at any time, you will still retain responsibility for the requirements of this job in terms of accuracy, efficiency and standards of completion. You will also ensure good communication and be mindful of your responsibility towards that volunteer in terms of Health and Safety.
You should be aware of the confidential nature of the Hospice environment and your role. Any matters of a confidential nature, relating to patients, carers, relatives, staff or volunteers must not be divulged to any unauthorised person.
You should make yourself aware of the requirements of the Data Protection Act and follow local codes of practice to ensure appropriate action is taken to safeguard confidential information.
HEALTH AND SAFETY
You are required to take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions and you should ensure that statutory regulations, policies, codes of practice and safety and good house-keeping rules are adhered to, attending safety and fire training as required.
This Job Description is not intended to be restrictive and should be taken as the current representation of the nature of the duties involved in your job and needs to be flexible to cope with the changing needs of the job and the Hospice.
It is expected that you will be committed to the core purpose of the Hospice and will act as an ambassador for the Hospice, actively promoting it throughout your role. It is also hoped that as the Hospice is heavily reliant on charitable donations you will support promotional activities where possible showing support to your colleagues in the spirit of team working.
Apply for Head of Resources
Already uploaded your CV? Sign in to apply instantly